1. General Information
1.1. These Terms and Conditions set out the rules for using the VANonsite platform, available at www.vanonsite.com, and the terms for providing transport and moving services.
1.2. The owner and operator of the VANonsite platform is 1WayEurope OÜ, with its registered office at Harju maakond, Tallinn, Lasnamäe linnaosa, Lõõtsa tn 5, 11415, Estonia, registration number 16572879, VAT number EE102537400.
1.3. VANonsite operates as a logistics platform, providing transport and moving services both directly and on behalf of its partners, within Europe and beyond its borders.
1.4. These Terms and Conditions apply to all services offered via the VANonsite platform, unless an individual offer or agreement provides otherwise.
1.5. Use of the VANonsite platform, including submitting a request for a quote or using the services, constitutes acceptance of these Terms and Conditions.
1.6. The official contact address for matters related to these Terms and Conditions is: [email protected].
2. Definitions
For the purposes of these Terms and Conditions, the following terms have the meanings set out below:
2.1. Platform / VANonsite: the website available at www.vanonsite.com, enabling users to submit quote requests, obtain estimates, and arrange transport and moving services.
2.2. Company / Business (we, us, our): 1WayEurope OÜ, operating under the VANonsite brand, as the owner and operator of the Platform.
2.3. Customer (you, your): a natural person or legal entity using the VANonsite Platform, submitting an inquiry, receiving an estimate, or using services offered through it.
2.4. Inquiry: a non-binding submission made by the Customer via the VANonsite Platform in order to obtain information or an estimate for a service.
2.5. Estimate / Offer: pricing information, including an automated estimate, of an indicative and informational nature, which does not constitute an order or a binding offer.
2.6. Service: all activities offered via the VANonsite Platform, in particular transport, moving, packing, unpacking, storage, and additional services.
2.7. Agreement: an agreement concluded between the Customer and the Company, which is formed only after individual confirmation of the service terms, acceptance of the offer by the Customer, and fulfillment of the payment conditions.
2.8. Moving package: a defined scope of a transport service, specified in particular by the volume (m3) and the weight of the transported property.
2.9. Partner: a third party cooperating with the Company on whose behalf VANonsite performs or arranges transport and moving services; in such cases, the scope of services and their price may differ from the standard VANonsite offer.
3. Nature of the VANonsite Platform
3.1. VANonsite operates as a logistics platform used to arrange and coordinate transport and moving services.
3.2. VANonsite is not a separate legal entity, but a trade name and operational platform used by 1WayEurope OÜ to arrange and handle services offered to Customers.
3.3. Services offered via the VANonsite platform are provided:
– directly by 1WayEurope OÜ, or
– on behalf of partners cooperating with 1WayEurope OÜ, through the VANonsite platform.
3.4. In the case of services provided on behalf of partners, 1WayEurope OÜ and VANonsite may not be the direct service provider, and their role consists in particular of arranging, coordinating, and providing logistical support for the performance of the service.
3.5. The scope of services, the standard of performance, and the price for services carried out on behalf of partners may differ from the standard offer presented on the VANonsite platform, in particular with regard to:
– available additional services,
– the scope of assistance provided by the driver or crew,
– service performance conditions,
– pricing structure.
3.6. VANonsite is not obliged to inform the Customer each time whether a given service is performed directly by 1WayEurope OÜ or by a partner cooperating with the platform.
3.7. The liability of VANonsite and 1WayEurope OÜ with respect to service delivery is organizational and coordinative in nature, while operational responsibility for the actual performance of the service may rest with the entity performing the service.
3.8. VANonsite and 1WayEurope OÜ shall not be liable for acts or omissions of partners beyond the agreed scope of the service.
4. Scope of Services
4.1. Through the VANonsite platform, operated by 1WayEurope OÜ, transport and moving services are provided, including in particular:
a) road transport carried out using:
– vans,
– trucks up to 7.5 tonnes,
– tractor unit and semi-trailer combinations,
b) moves:
– international,
– local,
– private (for individuals),
– door-to-door,
c) transport of smaller shipments and single items.
4.2. VANonsite also offers packing and unpacking services at the Customer’s premises, carried out by a crew on site at the loading and unloading locations.
4.3. The packing and unpacking service is available as standard for Moving Premium (15 m3) packages and larger, and may include:
– packing materials provided by VANonsite, or
– packing materials supplied by the Customer, according to the Customer’s preferences.
4.4. For packages smaller than Moving Premium (15 m3), packing may be provided only on the basis of an individual estimate.
4.5. VANonsite may offer short-term storage of the Customer’s property; however, this service is available only on individually agreed terms.
4.6. VANonsite offers a Last Minute service intended for orders requiring urgent execution. In such cases, the following is recommended:
– contact via the form on the website, and
– direct phone contact at: +48 733 589 539, +48 691 986 138.
4.7. For Last Minute services, payment must be made immediately in order to enable the start of logistical work. Card payments are subject to a 3% fee.
4.8. VANonsite provides support with customs clearance for routes carried out outside the European Union, and the cost of such services is included in the estimate.
4.9. Services are provided within the European Union and beyond its borders. International routes, including those outside the EU, may be subject to automated estimates, in accordance with the rules set out in these Terms and Conditions.
4.10. VANonsite reserves the right to offer additional services, agreed individually depending on the Customer’s needs.
4.11. VANonsite has the right to refuse to provide a service, in particular where:
– the Customer provides incomplete or untrue information,
– there is an attempt to transport items excluded from transport,
– it is not possible to perform the service safely or lawfully.
5. Automated Estimate adn Its Nature
5.1. The estimate presented on the VANonsite platform is generated automatically based on the information provided by the Customer and available logistics data.
5.2. The automated estimate is for informational and indicative purposes only and does not constitute a binding offer or an order for the service. Receiving an estimate does not mean that an agreement has been concluded or that the service date has been reserved.
5.3. The automated estimate may change in particular due to:
– seasonality and the time of year,
– availability of vehicles and transport routes,
– changes to the scope of the service or the quantity or type of items being transported,
– the Customer providing approximate, incomplete, or untrue information,
– changes in operating costs beyond VANonsite’s control, including fuel costs, road tolls, ferry charges, and customs fees.
5.4. The automated estimate for packing and unpacking services is indicative. In most cases it reflects the actual scope of the service; however, the final assessment of the packing scope and its cost is made by a VANonsite specialist and may change after the details are verified with the Customer.
5.5. The final price and scope of the service are confirmed individually by VANonsite in each case, after verifying details with the Customer and after the payment conditions have been met.
5.6. The option to select an exact date and time of performance (fixed slot) is available only for packages from Moving Premium (15 m3) and larger. In such cases, the Customer may set a preferred loading date and time; however, VANonsite shall not be liable for delays resulting from road conditions, traffic volume, congestion, or weather conditions.
5.7. VANonsite reserves the right to adjust the estimate after verifying the scope of the service and the right to refuse to provide the service if the performance conditions change materially or if performance is not possible.
5.8. The automated estimate may display prices including VAT and excluding VAT, in accordance with applicable regulations and the Customer’s status.
6. Conclusion of the Agreement and Service Reservation
6.1. An agreement between the Customer and 1WayEurope OÜ, operating via the VANonsite platform, is concluded only after all of the following conditions are met jointly:
– confirmation of the scope of the service by VANonsite,
– acceptance of the offer by the Customer,
– payment of the required deposit or payment made in accordance with the agreed terms.
6.2. The agreement may be concluded electronically, in particular via email or other means of distance communication, and does not require a handwritten signature.
6.3. After the agreement is concluded, the Customer receives a pro forma document containing all key details of the ordered service, in particular the scope of the service, the price, the performance date, and the payment terms.
6.4. The service date is reserved only after the agreement has been concluded, in accordance with the rules set out in these Terms and Conditions.
6.5. If the Customer does not accept the offer or does not make the required payment within the agreed deadline, the agreement is not concluded and VANonsite is not obliged to perform the service or reserve the date.
6.6. VANonsite reserves the right to refuse to conclude an agreement, in particular in the event of:
– lack of availability of transport resources or dates,
– inability to perform the service for technical or organizational reasons,
– where performance of the service would be contrary to applicable laws.
6.7. Any changes to the scope of the service requested after the agreement has been concluded may result in a change of price, performance date, or other service terms, and require individual confirmation by VANonsite.
7. Moving Packages
7.1. VANonsite offers moving services in package form, defined on the basis of estimated volume (m3) and the maximum weight of the transported property.
7.2. The currently available packages include:
– Moving One: 1 m3 / up to 100 kg
– Moving Basic: 5 m3 / up to 300 kg
– Moving Medium: 10 m3 / up to 500 kg
– Moving Premium: 15 m3 / up to 1,100 kg
– Moving Premium Plus: 30 m3 / up to 3,500 kg
– Moving Full House XXL: 90 m3 / up to 20,000 kg
7.3. The stated volume and weight values are indicative. If any limit is exceeded, VANonsite reserves the right to change the package and adjust the price or the service conditions.
7.4. When qualifying a package, the higher value is decisive: either the volume (m3) or the weight of the transported property.
7.5. The Moving One, Moving Basic, and Moving Medium packages are performed as standard in a flexible model, in particular using a consolidated (part-load) system.
7.6. The Moving Premium (15 m3) package and higher allow the service to be performed in a dedicated model, including the option to set a specific date and time of performance, in accordance with the rules set out in these Terms and Conditions.
7.7. VANonsite reserves the right to verify the actual quantity and weight of the property before or during performance of the service and to adjust the package accordingly.
7.8. The Customer is responsible for providing a reliable and accurate estimate of the quantity of items transported when submitting a quote request.
7.9. Weight limits and additional costs
The weight limits indicated in the packages are maximum technical limits and may be reduced if the route passes through countries where specific weight or road restrictions apply, in particular such as Austria, Switzerland, Norway, Greece, or other countries with restrictive transport regulations.
In such cases, for the Moving Premium (15 m3) package and other packages, the actual permissible weight limit may be, for example, 800 kg instead of the standard 1,100 kg, depending on the route and applicable regulations.
If the actual weight of the property exceeds the permissible limits applicable on a given route, this may result in additional costs, a change of package, the need to use a different means of transport, or changes to the service conditions.
The Customer will be informed each time about such restrictions and their impact on service performance and pricing before execution begins.
8. Dates, Times, and Performance of the Service
8.1. The service date is agreed individually and depends on the selected moving package, transport availability, and logistical conditions.
8.2. The Moving One, Moving Basic, and Moving Medium packages are performed as standard in a flexible model, which means that the exact date and time of performance may change depending on route planning, consolidated loads (part-loads), and vehicle availability.
8.3. The option to choose a specific date and time of performance (fixed slot) is available only for packages from Moving Premium (15 m3) and higher, performed in a dedicated model.
8.4. In the case of a fixed slot, VANonsite makes every effort to perform the service as agreed; however, it shall not be liable for delays resulting from causes beyond its control, in particular:
– road conditions and traffic volume,
– congestion, accidents, or detours,
– weather conditions,
– administrative decisions or actions by public services.
8.5. The Customer is required to ensure that the service can be performed at the agreed time, in particular by providing:
– access to the loading and unloading locations,
– the ability to park the vehicle in a safe place,
– access to an elevator or stairwell, if applicable.
8.6. Any change of the service date requested by the Customer requires prior notice and may result in:
– a change in price,
– a change of package,
– unavailability of the originally agreed date.
8.7. VANonsite reserves the right to change the service date if necessary for technical, logistical, or organizational reasons, informing the Customer of the new available date.
9. Payments
9.1. The Customer may pay for services offered via the VANonsite platform using the following methods:
bank transfer,
payment card.
9.2. Reserving the service date requires payment of a deposit equal to 10% of the order value. Failure to pay the deposit means that no date is reserved and no agreement is concluded.
9.3. The remaining part of the fee must be paid no later than 48 hours before the planned loading date, unless agreed otherwise on an individual basis.
9.4. For card payments, a 3% fee is charged, and the Customer is informed of this each time before making the payment.
9.5. For Last Minute services, payment must be made immediately, as quickly as possible, in order to enable the start of logistical work. Failure to make prompt payment may result in the service not being performed.
9.6. For routes outside the European Union, as well as services requiring customs clearance, ferry fees, or other additional costs, VANonsite reserves the right to require earlier payment or full advance payment.
9.7. Payment details are provided to the Customer in the pro forma document or by email. These details are not permanently published in these Terms and Conditions.
9.8. Failure to make payment by the required deadline entitles VANonsite to refuse to perform the service, suspend performance, or cancel the order, without incurring liability on that basis.
10. Packing and Unpacking
10.1. VANonsite offers a packing and unpacking service at the Customer’s premises, carried out by a crew at the loading and unloading locations, in accordance with the scope agreed individually.
10.2. The packing and unpacking service is available as standard for the Moving Premium (15 m3) package and packages with a larger volume.
10.3. As part of the packing service, it is possible to use:
– packing materials provided by VANonsite, or
– packing materials supplied by the Customer, according to the Customer’s preferences.
10.4. For packages with a volume of less than 15 m3, the packing and unpacking service may be provided only on the basis of an individual estimate, following a prior assessment of the scope of work by VANonsite.
10.5. The automated estimate for the packing and unpacking service is indicative. The final scope of work and the price of this service are subject to individual verification and confirmation by a VANonsite specialist prior to performance.
10.6. The Customer is required to provide the packing crew with:
– free access to the property to be packed,
– suitable conditions to safely carry out the work,
– access to an elevator or stairwell, if applicable.
10.7. VANonsite reserves the right to refuse to provide the packing service if technical, organizational, or safety conditions prevent its proper performance.
11. Customer Obligations
11.1. The Customer is required to provide true, complete, and up-to-date information when submitting a quote request and during further arrangements regarding the performance of the service.
11.2. The Customer is responsible for correctly estimating the quantity, volume (m3), and weight of the property to be transported.
11.3. The Customer is required to prepare the property for transport, in particular by:
– properly securing items,
– emptying furniture and appliances,
– disconnecting electrical devices, unless agreed otherwise.
11.4. The Customer is required to ensure free and safe access to the loading and unloading locations, in particular by providing:
– access to the premises,
– the ability to park the vehicle,
– access to an elevator or stairwell, if applicable.
11.5. For services that include packing, the Customer is required to make the property available to the packing crew and ensure conditions enabling safe and efficient performance of the work.
11.6. The Customer is required to inform VANonsite of any circumstances that may affect performance of the service, in particular:
– entry or parking restrictions,
– lack of an elevator or access difficulties,
– unusual, heavy, or high-value items.
11.7. For routes outside the European Union, the Customer is required to provide all necessary documents required for customs clearance, in accordance with guidelines provided by VANonsite.
11.8. Failure by the Customer to comply with the obligations set out in this section may result in:
– delays in service performance,
– changes in price or package,
– refusal to provide the service,
without VANonsite incurring liability.
12. Items Excluded from Transport
12.1. For safety reasons, legal requirements, and technical limitations, VANonsite does not transport certain categories of items, regardless of the selected package.
12.2. In particular, the following items are excluded from transport:
– flammable and explosive materials, including, among others, fuels, petrol, oils, paints, varnishes, solvents, lighters, fireworks,
– chemical and toxic substances, including cleaning agents, pesticides, fertilizers, and other hazardous materials,
– weapons, ammunition, and military items,
– prescription medicines, narcotic drugs, and controlled substances,
– live animals and plants,
– items whose transport is prohibited under applicable law.
12.3. The Customer is required not to include items excluded from transport in the property intended for shipment.
12.4. If items excluded from transport are found, VANonsite reserves the right to refuse to provide the service, suspend transport, or remove such items from the load, without liability for any delays or additional costs.
12.5. VANonsite shall not be liable for damage, delays, or consequences resulting from an attempt to transport items excluded from transport.
12.6. If there is any doubt as to whether specific items may be transported, the Customer is required to contact VANonsite before the service is performed in order to obtain confirmation.
13. Property Insurance
13.1. The Customer’s property transported as part of services provided via the VANonsite platform is covered by insurance for the duration of transport, in accordance with applicable regulations and the terms of the insurance policy.
13.2. The scope of insurance covers damage arising during the performance of the transport service, subject to exclusions resulting from applicable law, the insurance terms, and these Terms and Conditions.
13.3. In order to enable appropriate insurance coverage, the Customer is required to:
– prepare a list of the transported items,
– take photographic documentation of the property before transport,
– specify the estimated value of the transported items,
– provide proof of purchase or confirmation of value for new or high-value items.
13.4. Failure to provide the documents referred to in section 13.3 may result in limitation of insurance liability or inability to pursue claims under the insurance.
13.5. The insurance does not cover damage resulting from:
– improper preparation of the property by the Customer,
– transport of items excluded from transport,
– force majeure,
– normal wear and tear.
13.6. In the event of damage, the Customer is required to report the incident immediately and cooperate with VANonsite during the claims handling process.
14. Customs Clearance
14.1. VANonsite provides Customers with support in customs formalities for transport and moving services carried out on routes outside the European Union.
14.2. The scope of support includes in particular:
– assistance in preparing the documents required for customs clearance,
– coordination of the clearance process with the relevant institutions or partners,
– informational support at every stage of service performance.
14.3. The cost of customs clearance for routes outside the European Union is included in the automated estimate, unless individual arrangements with the Customer provide otherwise.
14.4. The Customer is required to:
– provide all required documents in a timely manner,
– provide true and complete information regarding the transported property,
– cooperate with VANonsite during customs procedures.
14.5. VANonsite shall not be liable for delays resulting from:
– actions or decisions of customs authorities,
– incomplete or incorrect documents provided by the Customer,
– changes in customs regulations or procedures applicable in a given country.
14.6. For routes requiring customs clearance, VANonsite reserves the right to request earlier payment or full advance payment, in accordance with the rules set out in these Terms and Conditions.
15. External Orders, Comparison Platforms, and Subcontracted Services
15.1. VANonsite, operating as the brand and operational platform of 1WayEurope OÜ, also provides transport and moving services for Customers who do not place orders directly via the website www.vanonsite.com.
15.2. This applies in particular to orders:
– obtained via external platforms, price comparison tools, and intermediary services (for example ReloadAdvisor or similar),
– performed for other transport, logistics, or moving companies where 1WayEurope OÜ acts as a subcontractor.
15.3. For the orders referred to in section 15.2, the scope of services, performance conditions, and prices are agreed individually in each case and may differ significantly from:
– moving packages,
– service scopes,
– performance conditions,
– and prices presented on the website www.vanonsite.com.
15.4. Offers performed under external and subcontracted orders are not subject to VANonsite’s automated estimates and are not covered by the standard package rules, unless agreed otherwise on an individual basis.
15.5. Where services are performed as a subcontractor, 1WayEurope OÜ performs the service in accordance with the conditions agreed with the contracting entity, and liability towards the end customer may be limited to the scope resulting from the subcontracting agreement.
15.6. A Customer using services performed under external or subcontracted orders may not rely on the terms, prices, or scope of services published on www.vanonsite.com, unless expressly confirmed in an individual offer.
16. Liability
16.1. VANonsite, operating as the brand and operational platform of 1WayEurope OÜ, makes every effort to ensure that transport and moving services are performed reliably, safely, and in accordance with the agreed scope.
16.2. The liability of VANonsite and 1WayEurope OÜ is limited to damage arising directly during performance of the service, subject to these Terms and Conditions, the insurance terms, and applicable law.
16.3. VANonsite shall not be liable for damage, delays, or additional costs resulting in particular from:
– the Customer providing untrue, incomplete, or approximate information,
– the Customer’s failure to comply with obligations set out in these Terms and Conditions,
– transport of items excluded from transport,
– delays caused by road conditions, congestion, accidents, weather conditions, or actions of public services,
– decisions of administrative, customs, or border authorities.
16.4. VANonsite shall not be liable for delays in performance of the service where they result from causes beyond VANonsite’s control, including force majeure, random events, or circumstances that could not reasonably have been foreseen or prevented.
16.5. For services performed in cooperation with partners or as a subcontractor, the liability of VANonsite and 1WayEurope OÜ is limited to the scope resulting from their organizational and coordinative role, in accordance with individual arrangements.
16.6. VANonsite shall not be liable for loss of or damage to property where the damage occurred as a result of:
– improper preparation of the property by the Customer,
– normal wear and tear,
– events covered by exclusions of liability under the insurance terms.
16.7. VANonsite’s liability does not include the Customer’s lost profits or indirect damages, unless mandatory provisions of law provide otherwise.
17. Complaints
17.1. The Customer has the right to submit a complaint in the event of any objections regarding the performance of a service provided via the VANonsite platform.
17.2. A complaint should be submitted immediately after an irregularity is identified, but no later than within 7 days from the date the service is completed.
17.3. A complaint should be submitted in writing, electronically to: [email protected], and should include in particular:
– the Customer’s details,
– the order number or other data enabling identification of the service,
– a description of the objections,
– documentation supporting the complaint, including, where possible, photos or other evidence.
17.4. Complaints submitted after the deadline referred to in section 17.2 may be left without consideration.
17.5. VANonsite will review the complaint within up to 14 business days from the date of receipt, and will inform the Customer of the outcome by email.
17.6. If it is necessary to supplement documentation or clarify the circumstances of the case, the complaint handling period may be extended, and the Customer will be informed accordingly.
17.7. Complaints relating to:
– delays resulting from causes beyond VANonsite’s control,
– damage resulting from transport of items excluded from transport,
– incorrect or incomplete information provided by the Customer,
do not constitute grounds for accepting a complaint.
17.8. Submitting a complaint does not release the Customer from the obligation to pay for the completed service, unless applicable law provides otherwise.
18. Withdrawal, Cancellation, and Refunds
18.1. The Customer has the right to withdraw from or cancel the service before performance begins, provided that VANonsite is notified in writing or by email.
18.2. If the Customer withdraws from or cancels the service at least 7 days before the planned start date, the 10% deposit is refundable.
18.3. If the Customer withdraws from or cancels the service less than 7 days before the planned service date, VANonsite reserves the right to retain the full deposit as compensation for organizational and logistical work performed.
18.4. Organizational and logistical work is deemed to have commenced in particular upon:
– reserving a vehicle or crew,
– planning the transport route,
– reserving dates with partners,
– preparing documentation, including customs documents.
18.5. For Last Minute services, the Customer’s withdrawal as a rule does not entitle the Customer to a refund of the deposit or any payments made, unless agreed otherwise on an individual basis.
18.6. If the service is cancelled by VANonsite for reasons attributable to VANonsite, the Customer is entitled to a refund of payments made, excluding costs already incurred and documented.
18.7. VANonsite shall not be liable for indirect costs incurred by the Customer in connection with withdrawal from or cancellation of the service, including accommodation costs, reservations, or lost profits.
18.8. Where the Customer has made full payment (100%) for the service and then withdraws from or cancels the order, the rules set out in this section apply, taking into account the deadlines and the scope of preparatory work performed.
18.9. If withdrawal or cancellation occurs at least 7 days before the planned start date of the service, the Customer is entitled to a refund of the amount paid, less the 10% deposit.
18.10. If withdrawal or cancellation occurs less than 7 days before the planned service date, VANonsite is entitled to deduct actually incurred costs related to preparing and organizing the service, in particular logistical costs and costs of reserving vehicles, crews, partners, or documentation. The remaining amount paid shall be refunded.
19. Personal Data and Privacy Protection
20. PRIVACY AND COOKIES POLICY
1. Personal Data Controller
The controller of personal data processed via the website www.vanonsite.com is 1WayEurope OÜ, with its registered office at Lõõtsa 5, 11415 Tallinn, Estonia, operating under the VANonsite brand (the “Controller”).
Contact details:
– E-mail: [email protected]
– Phone: +48 733 589 539
The Controller processes personal data in accordance with:
– Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR)
– applicable European Union laws
2. Scope of Personal Data Processed
The Controller may process the following categories of personal data:
– first and last name
– e-mail address
– phone number
– data related to relocation or transport services (for example route, date, volume, weight)
– data contained in correspondence conducted via e-mail, phone, or chat
– data provided through the automatic quotation form
– data required for logistics and customs-related services
– technical data, including IP address, device information, and cookies
Providing personal data is voluntary; however, it is necessary to use certain functionalities of the Service.
3. Purposes and Legal Bases of Data Processing
Personal data are processed for the following purposes:
3.1. Contact forms, quotation forms, and chat Purposes:
– handling user inquiries
– preparing automatic quotations
– contacting users
– taking pre-contractual actions at the request of the user
Legal basis: Article 6(1)(b) GDPR
3.2. Organization and performance of services Purposes:
– organization of relocation and transport services
– cooperation with partners and subcontractors
– handling customs formalities
– fulfilling accounting and settlement obligations
Legal basis: Article 6(1)(b) and Article 6(1)(c) GDPR
3.3. Archiving and protection of claims
Purposes:
– archiving correspondence
– pursuing or defending against potential claims
Legal basis: Article 6(1)(f) GDPR (legitimate interest of the Controller)
4. Automatic Quotation
Data provided through the automatic quotation form are processed in order to prepare an indicative, non-binding quotation.
The final scope of services and pricing may be subject to verification by a VANonsite specialist.
5. Recipients of Personal Data
Personal data may be disclosed only to the extent necessary to achieve the purposes of processing, in particular to:
– logistics and transport partners
– subcontractors and cooperating carriers
– accounting and legal service providers
– IT service providers, hosting providers, and e-mail service providers
– payment service providers and financial institutions
– public authorities, where disclosure is required by law
The Controller does not sell personal data.
6. Social Media
The Controller operates official company profiles on social media platforms, in particular:
– Facebook
– Instagram
– TikTok
– YouTube
– LinkedIn
Use of these platforms may involve processing of personal data by their respective operators, in accordance with their own privacy policies. The Controller has no influence over the scope or manner of data processing carried out by social media operators.
7. Cookies and External Tools
The Service uses cookies for the following purposes:
– technical (proper functioning of the website)
– analytical
– marketing
– statistical
– integration with social media
– display of multimedia content
The Service may use tools such as:
– Google Analytics (with IP anonymization)
– Meta Pixel (Facebook, Instagram)
– TikTok Pixel
– Google Ads / DoubleClick
– YouTube (enhanced privacy mode)
– Google Maps
Users may manage cookies via their browser settings.
8. Transfer of Data Outside the European Union
Due to the use of tools provided by entities such as Google, Meta, or TikTok, personal data may be transferred to third countries (for example the United States). Such transfers are carried out in accordance with the GDPR, based on:
– EU standard contractual clauses
– decisions of the European Commission ensuring an adequate level of data protection
9. Data Retention Period
Personal data are stored:
– for the period necessary to fulfill the purposes for which they were collected
– for the period required by applicable law
– until the limitation period for potential claims expires
– until consent is withdrawn, where processing is based on consent
10. Rights of Data Subjects
Data subjects have the right to:
– access their personal data
– rectify their data
– erase their data
– restrict processing
– object to processing
– data portability
– withdraw consent at any time
– lodge a complaint with the competent supervisory authority
11. Data Security
The Controller applies appropriate technical and organizational measures to protect personal data against:
– unauthorized access
– loss
– alteration
– unauthorized disclosure
12. Amendments to the Privacy Policy
The Controller reserves the right to amend this Privacy Policy in the event of:
– changes in applicable laws
– technological changes
– development of the Service’s functionalities
The current version of the Privacy Policy is always available at www.vanonsite.com.
Effective date: 29 March 2024
