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Frequently Asked Questions

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Vanonsite

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FAQ

Most Popular Questions

 How to Effectively Place an Order for Moving Services at Vanonsite

To utilize the professional moving services offered by Vanonsite, simply follow these steps: 

  1. Choose Your Package: Determine the size of your move, from 5m³ to 90m³, selecting the package that best fits your needs. VanOnSite offers a range of moving services to meet the unique requirements of each client.

  2. Fill Out the Form: Visit our website and complete the form, providing necessary details like loading and unloading addresses, email, and phone number. This ensures smooth and efficient relocation logistics.

  3. Click ‘Free Fast Quote’: Once the form is submitted, your request will be instantly processed by our team. You’ll receive a confirmation that your inquiry is registered, setting the stage for secure and transparent European removals.

  4. Await the Quote: Our team will review your needs and provide a personalized quote, delivered via email or online chat, tailored to your specific moving services and insurance requirements.

  5. Telephone Contact: Prefer direct communication? Call us at +441163180745 for a prompt response and detailed moving packages information.


VanOnSite is dedicated to offering secure, flexible, and transparent moving experiences, from start to finish. Our tracking services and personalized moving insurance options ensure peace of mind throughout your move.

 

Choosing the appropriate size for your move is a crucial step in planning, ensuring efficiency and cost-effectiveness of the process. 1m³ of space corresponds to the dimensions of 1m x 1m x 1m. Here is a detailed guide to help you choose the most suitable moving package:

  • Moving Basic (5m³, maximum weight 300 kg): Ideal for students or small moves, covering items like a sofa, bed, or several boxes. Perfect for smaller moving services.

  • Moving Medium (10m³, maximum weight 600 kg): Suitable for 1-2 room apartments. This package accommodates furniture such as a bed, wardrobe, dining table, and boxes of personal items.

  • Medium Moves (10m³ to 20m³): An option for those moving from a 1-2 room living space. It encompasses transporting a larger quantity of furniture and numerous boxes of personal items, household appliances, and electronics.

  • Large Moves (20m³ to 30m³): Ideal for larger apartments or homes with 3-4 rooms, accommodating a substantial amount of furniture and personal items.

  • Full-Size Moves (30m³ to 90m³ – Full House Option): The best choice for large homes with multiple rooms. This package covers comprehensive transportation of a large number of furniture items, household appliances, and numerous boxes.

Remember, these examples are indicative, and each move is unique. The space required may vary depending on the size of your items and how they are packed. For any doubts, our experts at Vanonsite are available to provide the best moving services advice. 

At Vanonsite, we prioritize flexibility and tailoring our services to meet your individual needs. Here’s how the choice of date and time looks, depending on the moving package you select:

  • Packages from 15m³ to 90m³:

For packages ranging from 15m³ to 90m³, we offer the ability to choose specific dates and times (fixed slots). We understand that planning a large move requires precision, which is why we provide the option to reserve exact dates and times that best fit into your schedule, ensuring a seamless moving experience.

  • Packages 5m³ and 10m³:

Our 5m³ and 10m³ packages are designed for greater flexibility. Given their nature and logistical capabilities, the scheduling for these packages is more adaptable. However, if you have a specific request regarding the date or time, we encourage you to discuss it with us. We are committed to finding the best solution and, if possible, accommodating your preferences.

  • Tailoring to Individual Needs:

Regardless of the size of your move, we are always ready to listen to your individual needs and adjust our services to best meet your expectations. Our team will make every effort to ensure that your move is smooth and aligns with your planned schedule.

Contact us to discuss your preferences and plan a move that is tailored to your schedule and requirements. At Vanonsite, your satisfaction and convenience are our top priorities, and we strive to provide a moving service that aligns perfectly with your personal timetable and moving needs.

 To efficiently and conveniently get a moving quote from Vanonsite, you have several contact options at your disposal:

  • Through Our Website: Head over to com and complete the quote form available. This method is straightforward and intuitive, allowing you to give us all the essential details regarding your move with ease.
  • By Phone: If you prefer a direct conversation and need an immediate response, you can reach us at +44 0116 318 0745. Our moving specialists are ready to hear about your needs and offer the best solutions tailored to your situation.
  • Via Email: For those who favor written communication, send us your inquiry at contact@vanonsite.com, including your move’s specifics. We promise a prompt reply with a customized quote that meets your unique moving needs.
  • Chat on Our Website: For quick questions and support, don’t hesitate to use our live chat feature on the website. It’s a fantastic tool for obtaining immediate information while you’re exploring what we have to offer.

For urgent „last-minute” moving services, we especially recommend using the phone or our website chat. These options provide instant communication, enabling you to swiftly arrange the details of your move. At Vanonsite, we’re dedicated to supporting you from obtaining your quote to the completion of your moving service. Reach out to us today to begin your hassle-free moving journey.

Booking an international move with Vanonsite is designed to be a straightforward and user-friendly process. By following these steps through our online order form, you can quickly set up your international moving service:

  1. Enter Loading and Unloading Information: Begin by entering the pickup and delivery locations of your belongings in the order form. This step is essential for us to accurately plan the route and logistics of your move.
  2. Provide Contact Information: You will then be asked to provide a phone number and email address. These details are crucial for maintaining constant contact with you and keeping you informed about the status of your order.
  3. Press 'Free Fast Quote’: After filling out the form and clicking the „Free Fast Quote” button, your inquiry will be forwarded to our team.
  4. Wait for an Email Confirmation: Shortly after submitting the form, you will receive an email from us confirming the receipt of your inquiry and informing you that we are working on preparing the best solution for your move.

If you have special requirements for your international move with Vanonsite or if you need additional services, please contact us directly via email at contact@vanonsite.com. Our team is ready to tailor our offer to your individual needs and ensure that your move is as comfortable and in line with your expectations as possible.

Absolutely, Vanonsite offers the option to pay a small deposit to reserve our professional moving services. We are aware of how crucial financial flexibility is for our clients, which is why we have introduced the option of making a deposit. This allows you to secure your scheduled moving date without the obligation to immediately settle the total cost of the service.

For specific packages, such as Moving Premium Plus (30m³) and Moving Full House XXL (90m³), we require our customers to pay a deposit amounting to 30% of the estimated service value. This vital step confirms the commitment to the move and enables our team to adequately prepare and allocate the required resources for executing the order. This procedure is our standard practice, aimed at ensuring that both we and our clients are properly prepared for the moving process.

We encourage you to contact us through our website, by sending an email to contact@vanonsite.com, or by calling us at +44 0116 318 0745 to get more information about the deposit payment process and the details of planning your move with Vanonsite. Our team is here to answer all your questions and tailor our services to your individual needs, ensuring a stress-free and efficient move.

The responsibility for preparing and securing items for the move falls on the individual ordering the service from Vanonsite. To ensure that your belongings are safe and ready for transport, we invite you to utilize our „Packing Tips” guide. There, you’ll find valuable advice that will help you properly prepare for the move, maximizing the protection of your items.

For those interested in a comprehensive solution, we offer Vanonsite’s „Packing Service.” Choosing this service, we take full responsibility for professionally packing and securing your items. Our experienced team employs proven methods to ensure every piece of your property is safeguarded at every stage of the move.

For more information about our „Packing Service” and other available services, please visit our website. Contact us directly to discuss all the details and tailor the service to your individual needs, ensuring a peaceful and hassle-free move.

At Vanonsite, the safety of your items throughout the moving process is our priority. Therefore, every transport with us is automatically covered by insurance, providing protection at every stage of the transport. We offer different levels of insurance coverage depending on the selected moving package to meet the diverse needs and requirements of our clients:

  • Moving Basic (5m³, maximum weight 300 kg) and Moving Medium (10m³, maximum weight 600 kg) are covered by standard insurance, offering basic protection.
  • Moving Premium (20m³, maximum weight 1100 kg) provides extended insurance up to €15,000, offering a higher level of protection.

For larger packages such as Moving Premium Plus (30m³, maximum weight 3,500 kg) and Moving Full House XXL (90m³, maximum weight 20,000 kg), we offer even broader insurance coverage, up to €20,000 and €30,000 respectively.

For those seeking an added sense of security, Vanonsite offers the option of purchasing additional insurance. This option requires the completion of specific formalities provided by our insurance partner. We encourage you to contact us via our website, email (contact@vanonsite.com), or phone (+44 0116 318 0745) to discuss tailoring the insurance to your unique needs and expectations.

We ensure comprehensive protection and peace of mind during your move with Vanonsite, customizing our services to meet the individual requirements of each client.

Absolutely, at Vanonsite we understand that circumstances related to moving can change, and flexibility is key for our clients. If you need to make changes to the loading and unloading dates or the address after booking the service, our team is ready to support you in this adaptation. We ask that you notify us of any changes as soon as possible, so we can efficiently update your moving plans and adjust the route, ensuring everything meets your current requirements.

Changes may require recalculating the route and costs, which is essential to ensure that your move is carried out according to the latest arrangements. Our commitment to transparency and collaboration means we will keep in constant contact with you, ensuring all updates are implemented smoothly and without unnecessary complications.

Vanonsite offers flexibility and support at every stage of your move. Contact us to adjust your plans and make the moving process as easy and comfortable as possible. Our professional approach and customization of services to meet individual client needs guarantee a calm and organized move.

To facilitate the selection of the appropriate moving package from Vanonsite and to accurately estimate the volume and weight of your items, we encourage you to use several proven methods. In addition to creating a detailed inventory of your belongings, using a kitchen scale for smaller items, and a tape measure for measuring larger furniture, there is one more effective way to ease this task:

  • Photos and video recordings: Taking pictures or recording videos of the items you plan to move is an excellent way to provide us with a clear picture of your move. With the materials sent, our team will be able to more accurately estimate the required volume and weight, allowing us to recommend the most suitable moving package.

Simply send us photos or videos via email at contact@vanonsite.com. This will enable our team to provide you with an even more personalized offer, perfectly tailored to your unique needs.

Our team is always at your disposal, ready to answer any questions and support you at every step of preparing for the move. We encourage you to contact us for further information and advice on how to best prepare for your move, ensuring maximum precision and comfort.

At Vanonsite, we understand that the duration of the moving process and the waiting time for the delivery of your items are key factors that affect the convenience of the entire process. Delivery times can vary based on several factors, including the chosen moving package and logistics. Here is what it looks like in practice for our available packages:

  • Moving Basic (5m³) – Maximum weight: 300 kg and Moving Medium (10m³) – Maximum weight: 600 kg: Moves within these packages are treated as partial loads. This means that the delivery time can range from 1 to 3-4 days, depending on the transport schedule and the availability of space in the vehicle.
  • Moving Premium (20m³) – Maximum weight: 1100 kg: This option provides a dedicated service, which means that after loading your items, the driver heads directly to the unloading location, minimizing the waiting time for delivery.
  • Moving Premium Plus (30m³) – Maximum weight: 3,500 kg and Moving Full House XXL (90m³) – Maximum weight: 20,000 kg: The delivery time for these packages is adjusted according to regulations regarding drivers’ working hours and tachograph records. Despite these limitations, we strive to ensure the shortest possible delivery time, in accordance with safety regulations.

Regardless of the chosen package, we offer the ability to track the shipment in real-time through access to a GPS link. This allows you to monitor the progress of the move and plan accordingly on your end.

We recommend contacting our team for detailed information regarding the expected delivery time specific to your move. Our tailored approach allows us to adjust the service to your needs, ensuring a smooth process throughout.

At Vanonsite, we aim to make your moving process as smooth and trouble-free as possible. Here are some tips on how you can prepare and secure your belongings before our driver arrives:

  • Packing and Securing:

Pack all your items meticulously using suitable packing materials such as boxes, bubble wrap, packing paper, and securing tape. Ensure that all fragile items like glassware or electronics are adequately protected and marked as fragile to prevent any damage during the move.

  • Labeling:

Label each box with a clear tag, detailing its contents and the room it is destined for. This will facilitate organization during loading and unloading, making your move more efficient.

  • Creating an Inventory List:

Compile a list of all items being packed. An inventory list will not only help ensure that everything is loaded and unloaded but will also serve as documentation in case of any discrepancies.

  • Accessibility and Preparatory Actions:

Ensure that the access path to your home/apartment is clear for our transport vehicle. If any parking permits or other preparations are required, please arrange them in advance.

  • Communication:

If there are any special instructions regarding the loading or transportation of your items, inform our driver or support team before the scheduled moving day.

Remember, we are here to support you at every stage of your move. If you have any questions or need advice on the best way to pack and secure your belongings, don’t hesitate to contact us.

At Vanonsite, we understand the importance of being able to monitor the progress of your move. That’s why we offer an advanced tracking system that allows you to follow the movement of your belongings in real-time. Here’s how it works:

  • GPS Tracking Link:

After booking your moving service and the allocation of the transport vehicle, you will receive a unique GPS tracking link. This link enables you to monitor the location of the vehicle transporting your items continuously.

  • 24/7 Access:

Our tracking system is accessible online 24 hours a day, 7 days a week. This means you can check the whereabouts of your shipment at any time, providing peace of mind and transparency throughout the entire moving process.

  • Notifications and Updates:

Depending on your preferences, you can receive regular notifications and updates about the status of your move. These updates can be sent directly to your mobile phone or email address, keeping you informed every step of the way.

  • Customer Support:

If you have any questions or concerns regarding tracking your move, our customer support team is available to provide all the necessary information and support. We are here to ensure that you have a seamless and worry-free moving experience.

At Vanonsite, the safety and protection of your belongings are of utmost importance to us. That’s why we offer the following insurance options:

  • Basic Transport Insurance:

Every move carried out by Vanonsite is automatically covered by basic transport insurance. This insurance offers protection against unforeseen incidents and damages during transportation, ensuring that your belongings are safeguarded throughout the move.

  • Additional Insurance:

For those looking to enhance their level of protection, we offer the option to take out additional insurance through our trusted insurance partner. This insurance can be customized to your individual needs, providing extra coverage for valuable or particularly delicate items. It’s an excellent way to ensure peace of mind, knowing that your most precious items are protected with comprehensive coverage.

 At Vanonsite, we understand the importance of organization and timeliness in planning your move. That’s why we encourage our clients to complete the payment for the moving service as soon as possible to ensure a seamless execution of their plans. The final deadline for payment is 48 hours before the scheduled moving date, allowing for proper preparation and logistic planning.

For last-minute services, immediate payment is required for our team to quickly proceed with the order execution. For Moving Premium Plus (30m³) and Moving Full House XXL (90m³) packages, a deposit of 30% of the total service value is required before the moving process begins.

Please direct all payments to the following banking details to ensure financial and operational fluidity of your move:

  • Title: Wise
  • Agency Address: Avenue Louise 54, Room S52, 1050 Brussels, Belgium
  • IBAN: BE22 9674 1110 3847
  • SWIFT / BIC: TRWIBEB1XXX

We also recommend that each payment is confirmed by sending us a copy of the transfer proof. This is essential for us to officially start the process of your move. Our team is available to answer any questions about the payment process and assist in ensuring that your move goes smoothly and without any complications.

For the smooth progress of your international move from countries outside the European Union, a complete set of customs documents is absolutely essential. At Vanonsite, we recommend starting the process of compiling these documents as early as possible to avoid any delays or issues during transportation.

Regardless of the nature of your move, our team is ready to support you at every step of the process. We will provide assistance in understanding which documents are necessary for your specific situation and advise on how to properly prepare them.

Considering that international moves, especially those executed on a last-minute basis, may encounter additional customs challenges, it is crucial not to delay preparations. Our team is available to answer all your questions and ensure that your move proceeds as smoothly and trouble-free as possible.

We encourage you to submit the required documents as soon as possible, ideally before the scheduled transport date, to give both yourself and us ample time to properly prepare and plan the logistics of your move. Contact us to get more information and start the preparations today.

The price of the moving service provided by Vanonsite is designed to ensure maximum convenience and transparency for our clients. Included in this price is a comprehensive service covering:

Fuel: The cost of fuel is included in the service price, eliminating worries about additional charges. Tax: All our prices are inclusive of tax, meaning no hidden costs. Road and bridge tolls: Fees for road and bridge crossings are also included in the price, ensuring no unexpected extra charges. Loading assistance: Also included in the service price is assistance with loading and unloading your items, significantly easing the moving process. Additionally, we would like to highlight that any tips for drivers or moving staff are entirely at your discretion and are neither required nor expected. Providing professional moving services at the highest level while ensuring customer satisfaction is our priority.

If you have any further questions or need more information about the details of our offer, our team is at your disposal. Contact us to discuss the specifics of your move and receive an offer tailored to your needs. At Vanonsite, we strive to make every move as stress-free and efficient as possible for our clients.

At Vanonsite, we provide driver assistance with loading and unloading as an integral part of our moving service offering, at no additional cost. Our goal is to facilitate the entire moving process for you, ensuring that your items are safely and professionally handled from start to finish.

Additionally, we offer the option to utilize our packing service – „Packing Service”, which provides comprehensive assistance in packing your items, utilizing the experience and professionalism of our team. To learn more about this service and the available options, we encourage you to visit the dedicated „Packing Service” section on our website.

At Vanonsite, we focus on the comfort and peace of mind of our clients throughout the entire moving process, offering services tailored to individual needs and expectations. Contact us to find out more about how we can make your move even easier and more comfortable.

The Vanonsite packing service is a dedicated solution designed to ensure comprehensive protection and safety of your belongings during the move. The service’s cornerstone is professional packing, which includes the use of high-quality packing materials and the support of experienced specialists. The price of our packing service encompasses all necessary materials for securely packing your items, from sturdy boxes to specialized protective materials, along with the professional efforts of our packing team, who pay attention to every detail to maximally secure your possessions.

The Vanonsite packing service is available in a wide range of locations, including countries outside the European Union. To check if the packing service is available in your country, please visit the „Packing Services” section on our website. There, you’ll find detailed information about service availability and additional options that can facilitate your move.

If you’re considering using the packing service or have additional questions about other aspects of the moving service offered by Vanonsite, do not hesitate to contact us. Our team is always ready to provide support at every stage of the moving process, offering personalized solutions tailored to your needs and expectations.

Yes, at Vanonsite, we understand that every move is unique and our clients may have various needs. Therefore, we offer the option to order additional help with loading or unloading, regardless of whether you choose our full packing service or not. This flexibility allows you to customize the moving service to your individual requirements, providing support where it’s most needed. Contact us to learn more and take advantage of the extra help that will make your moving process even easier and more comfortable

Yes, Vanonsite specializes in providing quick moving solutions and offers a „Last Minute” service, allowing for the organization of the move on the day of ordering. We fully understand that life can be unpredictable, and we are here to support you in every situation, even the most unexpected ones. Thanks to our flexible last minute service, we are able to quickly respond to your needs, ensuring a smooth and hassle-free move. We encourage you to contact us directly to discuss all the details and take advantage of our last minute offer, which ensures that even in urgent situations, you can count on our full support and professionalism. Choose Vanonsite for a peaceful and efficient move, even when time is of the essence.

When planning a move with Vanonsite, it’s important to be aware that certain items cannot be transported due to safety reasons and regulatory compliance. Here’s a list of items that are excluded from our moving services:

  • Flammable and explosive materials: including but not limited to gasoline, oils, paints, varnishes, lighters, and fireworks.
  • Chemicals and toxic substances: cleaning agents, pesticides, fertilizers, solvents, and other hazardous chemicals.
  • Weapons and ammunition: all types of weapons, including firearms and ammunition, are prohibited from transport.
  • Prescription drugs and narcotics: transporting unauthorized medications or controlled substances is illegal.
  • Living plants and animals: for safety and welfare reasons, the transport of living plants and animals is not allowed.

Adhering to these guidelines is crucial for ensuring the safety and efficacy of your move. If you have any doubts regarding the items you plan to transport, our team at Vanonsite is at your disposal to provide all the necessary information and support. We invite you to contact us to ensure that your move proceeds smoothly and in accordance with all regulations.

Welcome to VanOnSite, your go-to solution for efficient relocation services for moving to and from Austria.

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